[Image of a file sending disappearing on Chatwoot]
Introduction
Hey there, readers! Are you encountering a perplexing issue where files you send on Chatwoot vanish into thin air? Don’t worry, you’re not alone. In this article, we’ll delve into the potential causes and solutions for this disappearing act, ensuring your files reach their intended recipients without a trace.
Causes of File Disappearance
File Size Limitations
Chatwoot enforces file size limits to prevent excessive usage of storage space. If your file exceeds the allowed size, it may be automatically deleted. Check the Chatwoot documentation for specific file size restrictions.
Storage Capacity Exhaustion
Your Chatwoot account may run out of storage capacity, resulting in the deletion of older files to make room for new ones. Consider upgrading your account to increase your storage limit.
Resolving the Issue
Check File Size and Storage Usage
Before sending files, verify that their size complies with Chatwoot’s limitations. Additionally, monitor your account’s storage usage to avoid reaching the maximum capacity.
Contact Chatwoot Support
If you’ve ruled out file size and storage issues but still encounter disappearing files, don’t hesitate to reach out to Chatwoot support. They can troubleshoot the issue from their end.
Other Possible Factors
Network Connectivity Issues
Intermittent network connectivity can cause file transfers to fail, resulting in the appearance of disappearing files. Ensure a stable internet connection for seamless file sharing.
Browser Compatibility
Outdated or incompatible browsers may hinder file uploads or downloads. Use the latest version of your preferred browser to avoid any potential issues.
Table of File Sending Limits on Chatwoot
| File Type | Maximum Size |
|---|---|
| Images | 10 MB |
| Videos | 50 MB |
| Documents | 25 MB |
| Other Files | 10 MB |
Conclusion
If you’re experiencing file disappearance on Chatwoot, don’t fret. By following the steps outlined in this article, you can diagnose and resolve the issue, ensuring your files reach their destination without interruption. For further assistance or to explore other Chatwoot-related topics, check out our informative articles.
FAQ about File Sending Issues on Chatwoot
1. Why did my sent file disappear from the chat?
Your file may have expired. Files sent on Chatwoot expire within a certain period of time to ensure data privacy and storage efficiency.
2. How long do files stay on Chatwoot?
The default file expiration period on Chatwoot is 30 days. However, you can adjust this setting in your Chatwoot account settings.
3. Can I recover deleted or expired files?
Unfortunately, once a file has been deleted or expired, it cannot be recovered.
4. Why can’t I send files larger than a certain size?
Chatwoot has a file size limit to protect its servers and ensure optimal performance. The maximum file size allowed depends on your Chatwoot plan.
5. What file formats are supported?
Chatwoot supports a wide range of file formats, including images, documents, spreadsheets, presentations, and archives.
6. Why is my file not uploading?
Check your internet connection and make sure you have a stable network connection. The file may also be too large or in an unsupported format.
7. How can I change the file expiration period?
You can adjust the file expiration period in your Chatwoot account settings. Go to Settings > Files and set the desired retention period.
8. Can I disable file sending on my Chatwoot?
Yes, you can disable file sending on Chatwoot in your account settings. This will prevent users from sending files in your chat conversations.
9. How do I report a problem with file sending?
If you encounter any issues with file sending on Chatwoot, please contact our support team for assistance.
10. Is there a way to keep files indefinitely?
Currently, Chatwoot does not have a feature to store files indefinitely. However, you can download files and save them on your local device or in a cloud storage service.
